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I have no idea why ... People can be so " not-responsibble"...



I use to love to work hard, really hard for the company. I have never been late ( infact, 20mins earlier before shop open ), and never been late ( always last to leave ) to work. I know what if work hard, all the effort i put will return in cash-form and go in my pocket as commission. I sale really hard, spending time telling customer what Mac is all about and even spend time explaining what is the different betweem Mac and Windows. And also, when my customer return to me, I never hestitate to help solving thier problems with the Mac they have, mostly software or settings or equivalent software to use in the Mac. I used to be Top-Sales for 6 months in a role. But not now ...



My hardwork didnt come to my own pocket anymore. I am just working like a cow, so hard for nothing or for other's pocket. Spending so much time explaining/talking/selling Mac to customer, but at the end the deal didnt go to me. Some go to other shop to buy, why? Cheaper mah, more free gifts mah... Customers now a day don't care about service already, unlike before. Last time customer care alot about service, as they know that there will be a lot of questions to ask after buying a Mac, coz they are new. I understand that cause i switch from Windows too, so I never 'Say No' to the customers that come to ask me questions, but lately I have more customers come to ask me questions/service rather than buying. More people start to sell Mac, you will see Mac anywhere now, almost every shopping center also have one, like coffee shop liddat.



But sometimes I got some 'news' from my customers, saying other shop attitude no good lah, no knowledgable lah, not helpful lah, this lah, that lah, then I start to worry for my own. I do have colleague who dunno anything about Mac and selling Mac. Most of the time I will have to back them up. Like what software to use in a Mac for Video Editing lah, how to use iPhoto lah, how to do SoundRecording with a Mac lah, how to transfer data between Mac and Windows lah, how to setup network lah, and all sorts of things...Then close deal lah ofcoz, the deal belongs to my colleague, coz it's him who entertain the customer, not me. But the thing is, they never learn, while I was busy helping them to answer questions, they will go away and serve other customer and try to close another deal, and by the time I' done with the previous customer, they have 2 closed deal, while I am still like and idiot helping them out... Is this what we call " Work the smart way, not the hard way"


My hard work is not beneficial, learning new things trying to improve myself is not beneficial, software testings/tryouts so I know more compare to my customers is not beneficial, and why am I doing all this ?



Current state: 3 sales person in the showroom. Which means I will have to handle everything that's related to Mac, including entertain customer, calling suppliers for stock, answer call regarding Mac, handle customer that come in for warranty/complain/service/setting-ups/questions/ ..... Haih .... And the funnist question I ever heard from customer: